With the right training, your staff are much better equipped to deal with complaints
Training can help you:-
Managing Complaints with Confidence
This 2 part programme provides a complete guide to managing parental complaints.
Session 1 - provides an overview of policy and procedure and the various roles within them to promote a positive feedback culture in your school/academy/MAT.
Session 2 – gives an outline of the framework for managing complaints looking at associated policies, and provides strategies for managing all complainants effectively and in accordance with DfE and ESFA expectations.
At the end of the programme, you will
I run half day workshops for individual settings or groups (online or in person)
I can also attend CPD or staff development sessions to talk about complaints management
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